Frontline Management Program

This program takes place one day a month over 7 months and includes a mixture of adult learning opportunities including workbooks with assignments, workshop tutorials, group coaching and one-to-one coaching. The program is designed to develop the entire range of frontline management strategies and competencies and provide you with an indepth understanding of the frontline managers role and responsibilities. Program content will cover:

• Sensing the emerging environment
• Aligning strategy with operations
• Building collaborative relationships
• Customer Service
• Service Delivery
• Planning prioritising
• Quality Assurance/Continuous Improvement
• Occupational Health and Safety
• Teamwork
• Leadership
• Performance Management
• Financial Management
• Information Systems
• Project Management
• Change Management
• Creating sustainability

Click here  to obtain comprehensive information kit.